Cancellation and Refund Policy

Park 2 Jet Denver
Operated by Park N Fly, LLC

At Park 2 Jet Denver, we understand that travel plans can change. Our goal is to provide customers with a convenient parking experience while maintaining a fair and transparent cancellation and refund policy.

This policy explains our procedures for reservation cancellations, no-shows, early departures, unused parking time, billing errors, service-related concerns, and refund requests.

1. Reservation Cancellations

Customers who book directly through Park 2 Jet Denver may cancel their parking reservations up to one (1) hour before their scheduled check-in time.

Reservations canceled at least one hour before the scheduled check-in time are eligible for a full refund of the prepaid parking amount.
Reservations canceled less than one hour before the scheduled check-in time are not automatically eligible for a refund.
Customers experiencing flight cancellations, travel disruptions, or emergencies may contact our customer service team to request an exception.

Refund requests submitted outside the standard cancellation period will be reviewed individually.

2. No-Show Reservations

A no-show occurs when a customer fails to arrive for a scheduled parking reservation without canceling within the permitted cancellation period.

No-show reservations are generally non-refundable.
Customers who miss their reservations due to flight cancellations, travel emergencies, or other unforeseen circumstances may request a refund review.
Supporting documentation may be requested when necessary.

Refunds for no-show reservations are evaluated individually and are not guaranteed, except where required by applicable law.

3. Early Departures and Refunds for Unused Parking Time

Park 2 Jet Denver offers refunds to customers who retrieve their vehicles significantly earlier than their scheduled checkout time.

Customers who book directly through Park 2 Jet Denver are eligible for a refund of unused parking time when the difference between their scheduled checkout time and actual vehicle exit time is greater than twenty-four (24) hours.

The following conditions apply:

More than 24 hours early: Customers are eligible for a refund of qualifying unused parking time.
Exactly 24 hours early: No early-departure refund is available under this policy.
Less than 24 hours early: No refund is provided for unused parking time.
Refund eligibility is determined using the scheduled checkout date and time recorded in the reservation and the actual vehicle exit date and time recorded by Park 2 Jet Denver.
Refund amounts are calculated based on the qualifying unused parking time and the rates applicable to the original reservation.
Any applicable non-refundable charges will be handled according to the reservation terms disclosed at the time of booking.

Example 1 — Eligible for a Refund

Scheduled checkout: Friday at 5:00 PM
Actual vehicle exit: Wednesday at 4:00 PM

The customer exited 49 hours early.

Result: The customer qualifies for an early-departure refund.

Example 2 — Not Eligible for a Refund

Scheduled checkout: Friday at 5:00 PM
Actual vehicle exit: Thursday at 6:00 PM

The customer exited 23 hours early.

Result: No early-departure refund applicable.

Example 3 — Exactly 24 Hours Early

Scheduled checkout: Friday at 5:00 PM
Actual vehicle exit: Thursday at 5:00 PM

The customer exited exactly 24 hours early.

Result: No early-departure refund applies because the difference must be greater than 24 hours.

Customers may contact our customer service team if they believe their early-departure refund was not calculated correctly.

4. Refunds for Billing Errors and Service-Related Issues

Customers who book directly through Park 2 Jet Denver may request refunds for reasons other than cancellations or early departures.

These circumstances may include:

Duplicate charges.
Incorrect billing amounts.
Charges for services not provided.
Unavailability of a reserved parking space.
Incorrect reservation charges.
Other legitimate service-related concerns.

Each request will be reviewed individually.

If Park 2 Jet Denver determines that a customer was incorrectly charged or did not receive a service they paid for, an appropriate refund or billing adjustment will be issued.

Nothing in this policy limits customers’ rights under applicable law.

5. Refund Processing Time

Once a refund request has been reviewed and approved:

Park 2 Jet Denver will generally process the approved refund within five (5) business days.
Refunds will normally be issued to the original payment method.
Depending on the customer’s bank or credit card provider, it may take an additional five (5) to ten (10) business days for the refund to appear on the customer’s account.
Actual posting times may vary depending on the financial institution.

Customers who have not received an approved refund within the expected timeframe should contact our customer service team.

6. How to Cancel a Reservation or Request a Refund

Customers who booked directly through Park 2 Jet Denver may cancel an eligible reservation using the cancellation instructions provided in their reservation confirmation email.

For refunds, billing concerns, early-departure adjustments, or other reservation-related questions, customers may contact Park 2 Jet Denver using the following information:

Email: service@park2jetdenver.com
Phone: 303-558-9790

When requesting a refund, customers should provide:

Full name associated with the reservation.
Reservation confirmation number.
Scheduled check-in and checkout dates.
Actual vehicle exit date and time, if requesting an early-departure refund.
Reason for the refund request.
Supporting documentation, if applicable.

Our customer service team will review the request and communicate the outcome.

7. Reservations Made Through Third-Party Booking Platforms

Park 2 Jet Denver does not process or issue refunds for reservations made through third-party booking platforms.

This includes reservations made through SpotHero, Way.com, ParkWhiz, One Stop Parking, Airport Reservations, Parkway Parking, Cheap Airport Parking, and other third-party reservation providers.

The following conditions apply:

All cancellation and refund requests must be submitted directly to the third-party platform through which the reservation was originally purchased.
Customers must follow the cancellation and refund policies established by their booking platform.
Park 2 Jet Denver cannot directly cancel, modify, or issue refunds for reservations purchased through third-party platforms.
This requirement applies to all refund requests, including cancellations, no-shows, early departures, unused parking time, billing disputes, and service-related refund requests.
Customers should contact the booking platform’s customer support team for assistance with their reservation or refund.
Park 2 Jet Denver may provide reservation or parking information to the booking platform when necessary to help resolve a customer concern.

Important: The direct-booking cancellation and refund policies described in Sections 1 through 6 apply only to reservations made directly through Park 2 Jet Denver. They do not apply to reservations purchased through third-party booking platforms.

Any rights or remedies required by applicable law remain unaffected.

8. Refund Exceptions and Special Circumstances

Park 2 Jet Denver understands that unexpected circumstances may affect travel plans.

Customers who book directly through Park 2 Jet Denver and experience unusual circumstances, including flight cancellations, medical emergencies, or significant travel disruptions, may contact our customer service team for assistance.

Refund exceptions may be approved on a case-by-case basis.

For reservations purchased through third-party booking platforms, all requests for exceptions must be directed to the original booking platform.

Any exceptions or special promotional conditions will be handled in accordance with applicable reservation terms and consumer protection laws.

9. Policy Updates

Park 2 Jet Denver reserves the right to update this Cancellation and Refund Policy as necessary.

Any changes will be posted on our website.

The policy applicable to a reservation will generally be the policy in effect when the reservation was made, unless otherwise required by law or agreed with the customer.

10. Contact Information